Shipping policy

Bow Buddy® Shipping Policy

Last Updated: August 12, 2026

Thank you for shopping with Bow Buddy. We work hard to process and ship orders as quickly as possible. This Shipping Policy explains our processing times, delivery estimates, tracking procedures, and how we handle shipping-related issues.

Order Processing

Most in-stock orders are processed and shipped within 1–3 business days after the order is placed.

Business days are Monday through Friday and exclude federal holidays.

During product launches, promotions, holidays, trade shows, periods of unusually high order volume, or other exceptional circumstances, processing may take longer.

Processing time is separate from carrier transit time.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed during checkout.

Shipping rates may vary based on:

  • Order size and weight

  • Shipping destination

  • Selected shipping method

  • Carrier rates

  • Promotional offers

Any free-shipping promotion is subject to the terms stated at the time of purchase.

Estimated Delivery Times

Delivery estimates shown during checkout or provided by the shipping carrier are estimates and not guaranteed delivery dates, unless a specific guaranteed service is expressly identified.

Once a shipment has been accepted by the carrier, delivery time may be affected by circumstances outside Bow Buddy's control, including:

  • Weather

  • Natural disasters

  • Carrier delays

  • Holiday volume

  • Transportation disruptions

  • Incorrect or incomplete addresses

  • Rural or remote delivery locations

  • Governmental or emergency conditions

Bow Buddy will make reasonable efforts to assist customers when a shipment experiences an unusual delay.

Tracking Information

When tracking is available, a tracking number will be sent to the email address or contact information provided with your order.

Please allow time for the carrier's tracking system to update after your shipping confirmation is issued.

A shipping label being created does not necessarily mean the package has already entered the carrier's transportation network.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an address error, contact us at bowbuddystore@gmail.com as soon as possible.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that an order can be changed once fulfillment has begun.

If an order is returned to Bow Buddy because of:

  • An incorrect address;

  • An incomplete address;

  • An undeliverable address;

  • Failure to claim or receive the package; or

  • Another address-related issue attributable to the customer,

the customer may be responsible for additional shipping charges to resend the order.

Packages Marked Delivered

If your tracking information shows that your package was delivered but you cannot locate it:

  1. Verify that the shipping address on your order is correct.

  2. Check around the delivery location, including porches, side doors, parcel lockers, mailrooms, garages, and other safe-delivery locations.

  3. Check with household members, neighbors, building management, or others who may have accepted the package.

  4. Allow a reasonable period for carrier tracking or delivery information to update.

  5. Contact the shipping carrier for additional delivery information.

  6. Contact Bow Buddy if the package still cannot be located.

We will make reasonable efforts to help investigate legitimate delivery issues.

A carrier's "delivered" scan does not automatically prevent us from assisting you; however, Bow Buddy is generally not responsible for theft or loss that occurs after a package has been properly delivered to the correct address, except where otherwise required by law.

Lost Packages

If tracking indicates that a package appears to be lost in transit, please contact us at bowbuddystore@gmail.com.

We may ask you to provide your:

  • Name

  • Order number

  • Shipping address

  • Tracking number

  • Any relevant carrier information

Bow Buddy may initiate or assist with a carrier investigation or shipping claim when appropriate.

USPS and other carriers maintain their own procedures and eligibility requirements for missing-mail and insurance claims.

If a shipment is confirmed to be lost before delivery, Bow Buddy will work with the customer toward an appropriate resolution, which may include replacement or refund depending on the circumstances.

Damaged Shipments

If your order arrives damaged, please contact us as soon as possible at bowbuddystore@gmail.com.

Please retain:

  • The product;

  • The shipping box or mailer;

  • Packaging materials; and

  • Any damaged components.

We may request photographs of the product, packaging, shipping label, and visible damage so that we can evaluate the issue and, where appropriate, submit a carrier claim.

Carriers may require packaging and damaged merchandise to be retained during the claims process. USPS, for example, requires recipients to retain the mailing container and damaged contents for certain claims.

If your product itself is damaged or defective, we will work with you under our applicable Return, Refund, and Warranty policies.

Partial Shipments

Orders containing multiple products may occasionally ship in more than one package.

If we partially ship an order, you may receive separate tracking numbers and packages at different times.

You will not be charged additional shipping solely because Bow Buddy elects to divide an order into multiple shipments unless otherwise agreed.

Pre-Orders and Backordered Products

Products identified as pre-order, backorder, or otherwise not immediately available may have processing and shipment timelines different from our normal in-stock orders.

Any estimated shipment timeframe displayed on the applicable product page or communicated at the time of purchase is an estimate based on information reasonably available to us at that time.

Manufacturing, freight, supply-chain, carrier, or other delays may affect estimated availability.

If a material delay occurs, Bow Buddy will communicate with affected customers and provide options as required by applicable law.

Order Changes and Cancellations

If you need to change or cancel an order, contact us at bowbuddystore@gmail.com as soon as possible.

We will make reasonable efforts to accommodate requests before fulfillment begins.

Once an order has entered fulfillment, been packaged, or been transferred to the shipping carrier, we may not be able to change or cancel it.

If an order has already shipped, it will generally need to be handled under our Return & Refund Policy.

Refused or Unclaimed Packages

If a customer refuses delivery or fails to claim a shipment and the package is returned to Bow Buddy, any refund will be handled according to our Return & Refund Policy.

Actual shipping costs incurred may be non-refundable where permitted by law, and additional shipping charges may apply if the customer requests that the package be resent.

International Shipping

International shipping availability depends on the destination and shipping options available at checkout.

International customers are responsible for ensuring that the products they order may lawfully be imported into and possessed in their destination country.

Unless otherwise expressly stated at checkout, customers may be responsible for:

  • Import duties

  • Customs fees

  • Taxes

  • Brokerage charges

  • VAT

  • Other government-imposed charges

These charges are separate from Bow Buddy's product and shipping charges.

International shipments may experience customs or carrier delays outside Bow Buddy's control.

Shipping Restrictions

We reserve the right to restrict shipping to certain countries, territories, addresses, freight-forwarding services, or destinations where shipping is unavailable, commercially unreasonable, prohibited, or presents an elevated fraud or delivery risk.

If we cannot fulfill an order to the address provided, we will contact the customer and issue an appropriate refund if the order cannot be shipped.

Delivery to Freight Forwarders and Reshipping Services

Customers who choose to have an order delivered to a freight forwarder, reshipping company, commercial mail-receiving agency, or similar intermediary accept responsibility for the shipment after confirmed delivery to that intermediary, to the extent permitted by law.

Bow Buddy cannot control or guarantee handling, storage, forwarding, customs processing, or final delivery performed by an independent forwarding service.

Third-Party Marketplace Orders

Orders purchased through Amazon, TikTok Shop, retailers, dealers, or other third-party marketplaces may be subject to that platform's shipping and delivery policies.

For shipping issues involving a third-party marketplace order, you may be required to initiate the request through the original marketplace or seller.

Shipping Delays

We make reasonable efforts to ship orders within the timeframe communicated at the time of purchase.

If we are unable to ship an order within a promised timeframe, we will handle the delay in accordance with applicable law, including providing notice, cancellation options, or refunds where required.

Contact Us

For shipping questions or delivery issues, contact:

Bow Buddy LLC
8861 Trigg Loop, Suite B
Las Cruces, NM 88007
United States

Email: bowbuddystore@gmail.com
Phone: (575) 644-5585

When contacting us about an existing shipment, please include your order number whenever possible.

Bow Buddy®
Hang It! Don't Bang It!®