Bow Buddy® Return & Refund Policy

We want you to be happy with your Bow Buddy purchase. If something isn’t right, contact us and we’ll do our best to make it right.

30-Day Returns

We accept returns on eligible products within 30 days of delivery.

To qualify for a return, the product must be:

• In new or like-new, resalable condition

• Free from damage, excessive wear, or modification

• Returned with all included components and accessories

• Accompanied by proof of purchase from Bow Buddy

We understand that you may need to handle or test-fit your Bow Buddy to determine compatibility. Normal handling or a reasonable test fit will not automatically disqualify an item from being returned, provided it is returned in clean, undamaged, resalable condition.

To request a return, contact us at bowbuddystore@gmail.com before sending your item back.

Do not send returns without first contacting us. Unauthorized returns may not be accepted or may experience processing delays.

Approved returns should be sent to:

Bow Buddy Returns
8861 Trigg Loop, Suite B
Las Cruces, NM 88007

Return Shipping

For standard returns, such as ordering the wrong item, vehicle incompatibility, or simply changing your mind, the customer is responsible for return shipping costs.

If we sent you the wrong product, your product arrived damaged, or there is a verified manufacturing defect, Bow Buddy will cover the cost of return or replacement shipping when applicable.

Original shipping charges are generally non-refundable unless the return is the result of an error by Bow Buddy or otherwise required by law.

We recommend using a trackable shipping method when returning an item. Bow Buddy is not responsible for return packages that are lost or damaged before they are received by us.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your product arrives damaged, defective, incomplete, or you received the wrong item, contact us at bowbuddystore@gmail.com as soon as possible.

Please include:

• Your name

• Order number

• A brief description of the issue

• Photos of the product and/or packaging when applicable

We’ll evaluate the issue and work with you to make it right.

Lifetime Warranty

Our Bow Buddy products are built to last and are backed by our applicable Lifetime Warranty.

A product failure or manufacturing defect does not have to occur within the 30-day return period to be considered for warranty coverage.

The 30-day return policy applies primarily to returns for a refund. Warranty claims involving defects or product failures are handled separately under our Lifetime Warranty.

Warranty coverage does not extend to intentional damage, misuse, unauthorized modification, loss, theft, or normal cosmetic wear.

Vehicle Fitment

Bow Buddy products are designed to fit a wide variety of vehicles, but vehicle headrest designs and dimensions can vary.

We strongly encourage customers to review product dimensions and compatibility information before ordering.

If your Bow Buddy does not fit your vehicle and the product is still in clean, undamaged, resalable condition, you may return it within the 30-day return period. Standard return shipping responsibility applies.

If you are unsure which Bow Buddy model you need, contact us and we'll be happy to help.

Custom, Personalized & Bulk Orders

Custom-made, personalized, branded, specially manufactured, or bulk/corporate orders are generally final sale and non-returnable, unless otherwise agreed to in writing before the order is placed.

This includes products manufactured or decorated specifically for a customer, company, organization, promotion, or event.

If a custom order arrives damaged, defective, or materially different from the approved order specifications, contact us immediately so we can evaluate and correct the issue.

Sale & Clearance Items

Unless specifically marked Final Sale, sale-priced products remain eligible for our standard 30-day return policy.

Items clearly identified as Final Sale at the time of purchase are not eligible for return due to change of mind, but this does not affect applicable warranty coverage for manufacturing defects.

Purchases From Other Retailers or Marketplaces

This return policy applies to purchases made directly from Bow Buddy through our official sales channels.

If you purchased through Amazon, TikTok Shop, a sporting-goods retailer, dealer, marketplace, or another authorized seller, your return may need to be processed through the original place of purchase and may also be subject to that retailer or marketplace's return policy.

For warranty assistance with a genuine Bow Buddy product, contact us and provide proof of purchase.

Bow Buddy cannot provide refunds, replacements, or warranty coverage for counterfeit or imitation products sold by unauthorized sellers.

Exchanges

If you ordered the wrong size or model, contact us at bowbuddystore@gmail.com.

Depending on the situation, we may be able to arrange an exchange. In some cases, the fastest option will be to return the original product and place a new order for the correct item.

Any difference in product price or applicable shipping charges may apply.

Refunds

Once your return is received, we will inspect the product and notify you of the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for Bow Buddy to process the refund. Your bank or credit-card provider may require additional time for the refund to appear on your account.

If more than 15 business days have passed since your refund was approved, contact us at bowbuddystore@gmail.com.

European Union Customers

Where applicable, customers purchasing online for delivery within the European Union may have a statutory right to withdraw from their purchase within 14 days without providing a reason.

Nothing in this Return & Refund Policy is intended to limit any mandatory consumer rights provided under applicable law. Where local consumer-protection law provides rights greater than those stated in this policy, those legal rights will apply.

Questions?

We're a small American business and want our customers to have a great experience with Bow Buddy.

For returns, warranty questions, compatibility questions, or order issues, contact:

bowbuddystore@gmail.com

Bow Buddy®
Hang It! Don't Bang It!®